Help GuideOnline Dashboard GeneralHow to Generate a HAR File for Troubleshooting

How to Generate a HAR File for Troubleshooting

When errors happen within our Online Platform, it is sometimes difficult for our programmers to pinpoint the root problem quickly. Often, there are many individual local factors involved too. 

To find the root cause, we might ask you to help our programmers by generating a HAR file. 

It sounds complicated. But don't worry, we'll make it simple in this step by step guide.

Steps to Generate a HAR-File in Your Browser

To start, choose your browser.

Google Chrome

1. Close all incognito windows

2. Open a new incognito window (CTRL SHIFT N)

3. Open the three dots menu in the top right

4. On the menu, navigate to More tools > Developer tools

New Tab - Google Chrome

5. In the Developer Tools panel, select the Network tab

New Tab - Google Chrome

6. Check the Preserve Log checkbox

New Tab - Google Chrome

7. Perform the same steps that resulted in the error

Possible errors

8. In the Network tab, click the down arrow to download the HAR file

New Tab - Google Chrome

9. Save the HAR file

New Tab - Google Chrome

10. Email the file to our team

Safari

Pending! If you need these instructions, please let our team know.

Firefox

Pending! If you need these instructions, please let our team know.

Microsoft Edge

Pending! If you need these instructions, please let our team know.