Help GuideProduct Information General InformationCommon Mistakes When Submitting Design Information

Common Mistakes When Submitting Design Information

Provide specific finishes, not general design inspirations

Property photos are always best. Some clients submit mood boards when photos are unavailable, but these are too general. To proceed efficiently, 3DPlans.com needs to know specific finishes, not general design inspirations. 


A good example is a finish board, such as:

3DPlans also provides a material selector, which is available at material-selector.3dplans.com


Alternatives for submitting specific finishes:

  • Spreadsheet

  • Sample images of element finishes (flooring, countertop, etc)

Sending Clubhouse details vs. apartment

Sometimes clients will send clubhouse references (photos, finishes, etc), but the project is actually for one or more apartment units.


It’s essential that the customer take care to submit specific details for the floor plans that are the focus of the design.

Multiple furniture collections or finish schemes

Many times, a customer will submit multiple options for furniture collections, yet don't specify precisely which collection to use for each plan—or if they should be applied randomly.


At the very bottom of the Design Info tab, in the Design Notes field, it’s important to specify:

  • which furniture collections correspond to each floor plan

  • which finish schemes correspond to each floor plan


Otherwise, the customer should specify clearly that they want 3DPlans.com to randomly apply the decor. 

Don’t forget to click the Send button

Because it’s at the very bottom of the page, some clients don't submit the information before leaving the Design Info tab.


On the Design Info page, it’s important to scroll all the way down to the bottom of the page and click the Send to the Design Team button. See the figure below.

NOTE: If the customer doesn’t click this button, the design team will not receive the project information.

Avoid sending large files

The client should avoid sending large files such as architecture files or large spreadsheets—these files usually contain too much general information.


To improve turnaround time and ensure clarity, the customer should not send large files. Instead, it’s better to send over specific floor plans, the site plan, and specific design files that pertain only to the project.

When creating a new project, don’t put design notes in the project Message field

When creating a new project, the Services page contains a Message field. This is for general project information, or to indicate the highest priority for the project.


Do not include design information in the Message field, since that information should go into the Design Info field further along in the workflow.

When creating a new project, be sure to specify the correct quantity

On the Services page, it’s important to change the Quantity to reflect the number of items that the customer wants.


If there is a large quantity of items, remember to list each of those items in the Design Info field further along in the workflow.